Ines Genoa

All our orders are carefully packaged and shipped in satchels with Australia Post.

PROCESSING TIMES

Your order will be processed within 1-2 Business days. Most orders are shipped within 1 business day.

SHIPPING TIMES (AUSTRALIA)

Standard 1-5 Business Days

Express 1-3 Business Days

SHIPPING TIMES (INTERNATIONAL)

Standard Shipping 12-20 Business Days

PLEASE READ BEFORE ORDERING 

Full price items may be returned for a refund, less original shipping charges, within 7 days of receipt of order. No refund on sale goods but you can exchange your sale item within 7 days of receipt of order. All merchandise must be in their original condition and folded as best you can, items received on return which need pressing will incur a $10 restocking fee.  Items must be unworn, unwashed, unaltered and with tags attached in order to be considered for a return.  Please be careful when trying on garments, as make up stains and items smelling of perfume will not be accepted and returned to the customer. All sales are final after 7 days.

Bullying will not be tolerated

 Sadly, too many small business owners suffer bullying by their own customers. These are customers/clients who:

 -Don’t respect our business returns policy 

-Don’t respect our time

-Don’t respect our boundaries 

SALE RETURNS

We offer credit notes or exchange on sale items. To exchange please send your item back with a self addressed prepaid satchel. Your sale item must be neatly folded and returned ready to be resold. Any items not ready to be sold with be charged a restocking fee of $10

Please return to:

MLdeM, PO BOX 102, AVALON BEACH 2107

Please return by regular Australia post $8.95 which includes tracking. You will be refunded once we receive the items. Sizes may be swapped on Sale items. There is no refunds on sale items.

Clearance items at 75% off are final sale. No returns or exchange